Welcome to the restaurant at Hotel Rise and Dine. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General
– These terms and conditions govern your use of our website and services.
– By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms, you must not use our website.
2. Reservations
– All reservations are subject to availability and confirmation by Hotel Rise and Dine’s restaurant.
– We reserve the right to refuse any reservation at our discretion.
3. Payment
– Payment methods accepted include credit/debit cards, PayPal, and cash.
– Payments for online orders must be made at the time of order.
4. Dining Policy
– Dress code: Smart casual.
– Outside food and beverages are not allowed in the restaurant.
5. Liability
– Hotel Rise and Dine is not liable for any loss, damage, or theft of personal belongings.
– Guests are responsible for any damage caused to restaurant property during their visit.
6. Privacy
– We respect your privacy and are committed to protecting your personal data. Our detailed Privacy Policy is provided below.
7. Changes to Terms
– Hotel Rise and Dine reserves the right to amend these terms and conditions at any time without prior notice.
8. Governing Law
– These terms and conditions are governed by and construed in accordance with the laws of Hotel Rise and Dine.
Booking Policy
1. Reservations
– Reservations can be made online through our website or by contacting our reservations team.
– A valid credit card is required to secure your reservation for large groups or special events.
2. Confirmation
– A confirmation email or SMS will be sent upon successful booking.
3. Special Requests
– Special requests are subject to availability and cannot be guaranteed.
4. Group Bookings
– Group bookings for parties of 10 or more must be made at least 24 hours in advance and may require a deposit.
Privacy Policy
1. Introduction
– Hotel Rise and Dine is committed to protecting your personal information and respecting your privacy.
2. Information We Collect
– Personal details provided during booking, including name, address, email, phone number, and payment information.
– Data collected via cookies and similar technologies during your use of our website.
3. Use of Information
– To process and manage your booking or order.
– To improve our services and website functionality.
– For marketing purposes, with your consent.
4. Sharing of Information
– We do not sell or rent your personal information to third parties.
– Information may be shared with service providers who assist in our operations.
5. Security
– We implement appropriate security measures to protect your data.
6. Your Rights
– You have the right to access, correct, or delete your personal data. Contact us at [contact email] to exercise these rights.
Shipping & Refund Policy
1. Shipping
– Hotel Rise and Dine’s restaurant does not typically engage in the shipping of goods. Any applicable shipping of materials (e.g., gift cards) will be processed within 5-7 business days.
2. Refunds
– Refunds for cancellations or no-shows are subject to our Cancellation Policy below.
– Refunds for prepaid meals or deposits will be processed within 7 business days of the request.
Cancellation Policy
1. Standard Reservations
– Cancellations made 24 hours or more before the reservation time will receive a full refund if a deposit was made.
– Cancellations made within 24 hours of the reservation time may incur a charge equivalent to the deposit amount.
2. No-Show Policy
– No-shows will be charged the full deposit amount.
3. Special Events and Group Bookings
– Different cancellation policies may apply to special events and group bookings. Please refer to your booking confirmation for details.
For any questions or further information regarding our policies, please contact us at [contact email] or call us at 7667716510.
These policies are designed to ensure a pleasant and hassle-free dining experience at the restaurant of Hotel Rise and Dine. Thank you for choosing us for your dining experience.
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