Welcome to the banquet hall at Hotel Rise and Dine. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General
– These terms and conditions govern your use of our website and services.
– By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms, you must not use our website.
2. Booking and Reservations
– All bookings are subject to availability and confirmation by Hotel Rise and Dine’s banquet hall.
– We reserve the right to refuse any booking at our discretion.
3. Payment
– A deposit is required to secure your booking, with the balance payable prior to the event.
– Payment methods accepted include credit/debit cards, PayPal, and bank transfers.
4. Usage Policy
– The banquet hall must be used for the purpose agreed upon during booking.
– Any damage to the property will be charged to the client.
5. Liability
– Hotel Rise and Dine is not liable for any loss, damage, or theft of personal belongings.
– Clients are responsible for ensuring their guests adhere to the venue’s rules and regulations.
6. Privacy
– We respect your privacy and are committed to protecting your personal data. Our detailed Privacy Policy is provided below.
7. Changes to Terms
– Hotel Rise and Dine reserves the right to amend these terms and conditions at any time without prior notice.
8. Governing Law
– These terms and conditions are governed by and construed in accordance with the laws of Hotel Rise and Dine.
Booking Policy
1. Reservations
– Reservations can be made online through our website or by contacting our reservations team.
– A non-refundable deposit is required to secure the booking.
2. Confirmation
– A confirmation email will be sent upon successful booking.
3. Final Payment
– The remaining balance must be paid at least 14 days prior to the event date.
4. Special Requests
– Special requests are subject to availability and cannot be guaranteed.
5. Changes to Booking
– Any changes to the booking must be communicated at least 7 days before the event.
Privacy Policy
1. Introduction
– Hotel Rise and Dine is committed to protecting your personal information and respecting your privacy.
2. Information We Collect
– Personal details provided during booking, including name, address, email, phone number, and payment information.
– Data collected via cookies and similar technologies during your use of our website.
3. Use of Information
– To process and manage your booking.
– To improve our services and website functionality.
– For marketing purposes, with your consent.
4. Sharing of Information
– We do not sell or rent your personal information to third parties.
– Information may be shared with service providers who assist in our operations.
5. Security
– We implement appropriate security measures to protect your data.
6. Your Rights
– You have the right to access, correct, or delete your personal data. Contact us at [contact email] to exercise these rights.
Shipping & Refund Policy
1. Shipping
– Hotel Rise and Dine’s banquet hall does not typically engage in the shipping of goods. Any applicable shipping of materials (e.g., event materials) will be processed within 5-7 business days.
2. Refunds
– Refunds for cancellations or changes are subject to our Cancellation Policy below.
– Refunds for deposits are generally not provided unless otherwise stated.
Cancellation Policy
1. Standard Reservations
– Cancellations made 30 days or more before the event date will receive a full refund of any amounts paid, excluding the non-refundable deposit.
– Cancellations made within 30 days of the event date will forfeit the deposit and may incur additional charges up to 50% of the total booking cost.
2. No-Show Policy
– No-shows will be charged the full booking amount.
3. Changes to Event Date
– Changes to the event date are subject to availability and must be made at least 14 days prior to the original event date. A change fee may apply.
4. Force Majeure
– In the event of circumstances beyond our control (e.g., natural disasters, pandemics), Hotel Rise and Dine reserves the right to cancel the booking. In such cases, clients will receive a full refund or an option to reschedule.
For any questions or further information regarding our policies, please contact us at [contact email] or call us at 7667716510.
These policies are designed to ensure a pleasant and hassle-free experience at the banquet hall of Hotel Rise and Dine. Thank you for choosing us for your special event.
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